Cancellation Policy

01Overview

This policy applies to one-time projects (such as a website, brand identity or automation build) and recurring services (such as monthly SEO, advertising management or social media) provided by Digital Discount Hub. If your proposal or service agreement (the “Agreement”) contains different cancellation terms, the Agreement applies.

02Project cancellation procedures

To cancel a one-time project, send written notice to [To confirm: Email address for legal notices, refund and cancellation requests] or through our contact form. Name the project and the date you would like work to stop. Notice required: [To confirm: Notice required to cancel a one-time project].

When we receive your notice, we:

1. stop starting new work and finish or safely pause tasks already in progress;
2. prepare a written summary of completed work, work in progress and third-party costs; and
3. calculate the final amount payable or refundable under our Refund Policy.

03Recurring service cancellation

Recurring services continue until they are cancelled under these terms:

Any renewal or recurring billing terms will be stated clearly in your Agreement before you agree to them.

04Notice requirements

Cancellation must be in writing so both parties have a clear record. A conversation on a call is not enough on its own. Notice takes effect on the day we receive it during business hours. The required notice period, if any, is counted from that day. If you are unsure whether we received your notice, please follow up. Every valid cancellation receives written confirmation.

05Active marketing campaigns

Advertising campaigns keep spending money until they are paused. When you cancel advertising or social media management:

• tell us whether you want campaigns paused on the cancellation date or left running under your own management;
• unless you instruct otherwise, we will pause campaigns we manage on the effective cancellation date, so advertising spend doesn’t continue without oversight;
• advertising spend charged by the platform before campaigns were paused is payable to the platform and is not refundable by us; and
• we will remove our access from your accounts, or transfer ownership of any accounts we created for you, as agreed.

For SEO and content services, published content and on-site changes stay in place. Work that has been started but not published is delivered as described below.

06Work already performed

Fees for work performed up to the effective cancellation date remain payable. Once those fees are paid, we deliver completed work and the current state of work in progress, in line with our Terms and Conditions. If you have prepaid for work not yet performed, the unused amount is handled under our Refund Policy.

07Outstanding invoices

Cancellation does not cancel invoices already issued for work performed or costs incurred. We will send a final statement showing amounts paid, amounts due and any refund. Handover of final files, source code and account ownership is completed once the account is settled. Credentials and access to accounts that already belong to you are never withheld.

08Third-party subscriptions

Domains, hosting, software, plugins, CRM seats, AI and automation platforms and similar services are often billed on their own renewal cycles. Cancelling our services does not automatically cancel these. On cancellation, we will give you a list of the third-party services connected to your project and, for each one, either:

• transfer it to an account you own;
• cancel it at your written request, where the vendor allows; or
• keep it active for an agreed handover period, with any cost charged at actual cost.

09Cancellation confirmation

We send written confirmation within [To confirm: Time to send written cancellation confirmation]. It includes:

• the effective cancellation date;
• the status of campaigns, accounts and third-party services;
• the final statement of amounts due or refundable; and
• the handover plan for deliverables and access.

10Cancellation by us

We may end an engagement as described in our Terms and Conditions, for example for a serious breach or unpaid invoices. If we end an engagement for reasons not caused by you, we will refund prepaid fees for work not performed and help with a reasonable transition.

11Relationship with the Refund Policy

This policy explains how an engagement ends. Our Refund Policy explains how money is settled when it does. Together with the Payment and Billing Policy and your Agreement, they determine the final amount payable or refundable.

12Contact

Questions about this policy can be sent to us through any of the following:

• Our contact form
• Email: [To confirm: Email address for legal notices, refund and cancellation requests]
• By mail: Digital Discount Hub, 12895 Josey Ln, Farmers Branch, TX 75234, USA